Through WrenchIt you can send out work orders to your staff, set up rounding instructions for your staff where they can verify their work by scanning NFC tags or barcodes. You can customize the reports where your staff can add everything from text to taken pictures. For security reasons you can monitor your staff on maps in real time. All work gets documented and billed automatically.
If you want to increase your service level even more you ca can let your customers log in through the customer portal following the work at their objects in real time or take part of astonishing reports and graphs.